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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
8 B. N1 M3 a, D/ W" bThank you so much for your great support on us.! ^( L) ]1 { `3 T# ]
We have received your order of "XXXXXX".
9 G9 s& c' t2 x' Y' v- K& ?We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?+ F8 v' y0 y2 t( S! b! x1 r
If nothing is wrong, we will ship them asap.
9 i1 N7 e$ K. g8 E1 ^Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，$ ~8 e& H" f* L$ ~! F
Thank you so much for your great support on us." r5 p$ w% M- R) s
So sorry for the inconvenience that the swimming suit did not fit you.
# @0 S3 A! H# H' C, v7 h# uWill it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
2 [* } c u7 j) ]# Z& {Just suggestion, if you insist on returning it back, we will go to thefurtherstep.
9 M5 a0 L5 k$ j6 w# ?" L3 aWaiting for your reply." w" ]: M* D) K) h
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，8 F1 q, T* h7 S& m( E$ W
Thank you so much for your great support on us.
# r2 A" F6 Y& w2 D* c; WWhat a big mistake we made!
6 b! t3 f) ^, T! \2 BSorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
]% q$ x9 z: P! KWaiting for your reply and hope your kind understanding.
5 q% g( f3 I- v7 b# hBest Regards Seller’s name* J+ S% X- S A
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.: I+ P& P) A( n
Usually it takes about 7-12 days for the item to reach you.
, j% j8 [4 a: E- UAny question, feel free to contact us and we will reach you at the soonest.7 n' m( ?- C) K, x, \, V3 X3 J
Best Regards Seller’s name) L v2 O) J; y, L: R2 F
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
6 r: K2 V0 n% K0 {2 gWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
D d5 `+ Z& ?7 y" THave a nice day!& R6 E. c* }5 W; s8 I/ M9 T
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译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ 7 ^' f* F/ H) M2 }% d5 z* l
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发表于 2015-3-4 20:47:24
