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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，2 j- C2 T1 o) R* j( ^
Thank you so much for your great support on us.- s& V/ h4 K' ^" i0 A% q! d! o( Q; W
We have received your order of "XXXXXX".- i" d- a5 @1 i, \
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?6 R# j0 |* O1 Q( F
If nothing is wrong, we will ship them asap.9 m; H1 _6 C, s% H
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，
! s: g# V9 ]* u0 ZThank you so much for your great support on us.
2 U- w' |3 N# E" H0 qSo sorry for the inconvenience that the swimming suit did not fit you. / b5 m9 l/ i6 {3 O* ^3 E$ g
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?4 k$ @3 w6 p# `, `/ x# Q
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.7 |' B2 m& M' N& j( q# M
Waiting for your reply. Y6 P& Y- M* d) Y: D* s% O7 e
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
5 ~4 z! x1 D8 s! v; [0 O* W: nThank you so much for your great support on us.
7 W6 P2 V; U. p- nWhat a big mistake we made! % l; y! A$ @/ z# G' x
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
; w9 A) {0 @4 i5 e/ @- M ZWaiting for your reply and hope your kind understanding.$ M1 v+ r; f1 ?% z
Best Regards Seller’s name' m* \; c/ j8 S$ N! V; l! y' |7 J
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
9 n# k0 \# {# A! o+ r/ f. _Usually it takes about 7-12 days for the item to reach you.
/ |- E6 p( o" {Any question, feel free to contact us and we will reach you at the soonest.6 Z, e) N$ j# F" J: V! W% f [
Best Regards Seller’s name
" |2 d2 S, A7 R: b& E% s译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
8 l! k! U% N2 x, QWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
, F; w6 c8 I- ^, ~Have a nice day!8 c8 e r' |! }0 x3 S+ P
Best Regards Seller’s name6 s; O' F) F9 ^. e) a
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ " p# c& ?) m/ v2 _& _0 J: y* F
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发表于 2015-3-4 20:47:24
