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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，0 D9 T" H9 B) G. F* O# s) t
Thank you so much for your great support on us.
( n+ M) C- m; ^$ E% o1 W7 E9 yWe have received your order of "XXXXXX".& e/ y# H& g2 f/ s% l
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?2 a1 _3 j- z: c
If nothing is wrong, we will ship them asap.
8 O; O8 U1 m) V. QBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 6 w. S8 d8 k2 e. Q) e: }6 F
: |' H; \' H8 Y# i3 u5 W 客户因订购的商品大小不合适导致退货 Dear buyer，0 b% Z. H& F) X( ` [
Thank you so much for your great support on us.
! u4 C2 O" [* r+ A; fSo sorry for the inconvenience that the swimming suit did not fit you. 6 {8 T" w! ]) m1 z: X" E
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?4 y8 r2 T1 |, V) ^
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.8 x+ [8 {- i# G+ x
Waiting for your reply.+ z0 U5 P1 O& R, \2 _0 ^
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，5 y" ~! J* k9 G6 Z \ v: p* l1 H( i0 d
Thank you so much for your great support on us.
4 q8 @; e6 [; a" cWhat a big mistake we made! 1 g8 O1 u# w5 o" ?: N
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
; Z. a$ G3 ~8 p8 M* XWaiting for your reply and hope your kind understanding.+ m4 u' g5 K. {& S6 @( S# x) Q) Y
Best Regards Seller’s name
2 V( p: S( Q4 f8 P译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
! L5 ]0 y. i3 |1 g, `Usually it takes about 7-12 days for the item to reach you.4 C- K+ E; a8 D+ p
Any question, feel free to contact us and we will reach you at the soonest.
* M2 O2 P k2 I% }Best Regards Seller’s name
0 C. _7 l# \- `( s0 u7 L3 {$ j- q译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
7 O4 v( h: F; z" W1 n4 ?We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.2 w/ Q* }& u! c, r2 u7 f% g+ n w" Z
Have a nice day!! M) {9 }& h* r1 g( ~. M: |
Best Regards Seller’s name* c8 t9 ]* M5 e7 ?- Z
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24