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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，8 | z' F7 `1 @! l
Thank you so much for your great support on us.) \2 X" D! E# ? q, K! A& e
We have received your order of "XXXXXX"." u' _5 Z: s- V C u$ {
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
( b" X% U) Y6 A P' PIf nothing is wrong, we will ship them asap. T5 U' h0 _: k) j0 B9 v
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，
' B/ l8 n% i6 Y( sThank you so much for your great support on us.
. b# {# V/ Q1 C. }8 G, r! T. xSo sorry for the inconvenience that the swimming suit did not fit you.
2 I& n p1 p' H |3 w7 P* x) ` ~+ tWill it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?1 j" }! j9 o2 I- e
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.9 v4 f0 I5 _5 \$ L
Waiting for your reply.+ U/ E8 s& y5 V" e% a- U
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
$ b: n/ c5 U1 B* WThank you so much for your great support on us.
- I! f# g. @2 X+ x& ~( qWhat a big mistake we made! 8 g# j1 s: m$ p& y! Y+ a$ ?/ ^
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.6 m# g/ g; ^: _
Waiting for your reply and hope your kind understanding.* a( I) V) }- z
Best Regards Seller’s name/ X! t8 w9 q- q. M( Y- S
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
3 j8 z1 o7 K& X/ G* g- D0 nUsually it takes about 7-12 days for the item to reach you.
% l' O2 Y% s# V, q4 g+ F; B" ]2 A+ O& _Any question, feel free to contact us and we will reach you at the soonest." {2 I8 D9 @( P5 j/ g
Best Regards Seller’s name1 v6 R. |& o- J3 |
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!# }2 w% l: A ]1 X7 [
We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.& E% E# e" E8 L/ y. E
Have a nice day!3 F) j4 h. {7 e
Best Regards Seller’s name/ i5 Q* u9 w3 {) w) n& Q
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24
