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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
) }4 i, L7 q5 X" lThank you so much for your great support on us.
% N* u2 P6 R& ~1 t2 r2 nWe have received your order of "XXXXXX".- W5 Q7 U N* J8 ?6 ]0 T
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
- |: H2 X! S7 b! x7 aIf nothing is wrong, we will ship them asap.
# h4 P, Y9 H, B% O t7 A+ [( PBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 ( G7 J7 `" M* A3 [9 B7 Y
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客户因订购的商品大小不合适导致退货 Dear buyer，! Y, s0 E* M8 _' { R. s
Thank you so much for your great support on us.; m8 ]: j$ I, W9 j E3 m
So sorry for the inconvenience that the swimming suit did not fit you. " V7 g8 k; R% T1 |( n
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this? V' o# M2 E9 D3 X
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.0 \) y, ` s2 f. L; U
Waiting for your reply.
% E' m" G6 N6 X0 @Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，! ?0 N# S/ }5 u5 _
Thank you so much for your great support on us.2 A3 ~& r/ t' U2 k
What a big mistake we made!
7 }) j" f4 L9 {! U- k. tSorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund., m; Y1 d9 p) D6 U! G3 h
Waiting for your reply and hope your kind understanding.& _5 v6 A- R1 I. l: d( K
Best Regards Seller’s name
6 ^9 h3 r' D! z1 }/ n; v译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.# k0 ? i5 k6 F, Y9 y. I, W
Usually it takes about 7-12 days for the item to reach you.
2 K* ~' F, U6 w1 V: d8 C( q# b3 a4 a& qAny question, feel free to contact us and we will reach you at the soonest.
$ F3 M! L3 ]4 cBest Regards Seller’s name
! ^% ]' E& ]2 c! v9 j. Q译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
, n; Y9 ?' g0 e8 L/ U5 w8 H& _+ OWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
; [( f) }6 q3 M) gHave a nice day!
! g; u: Z- ~. A5 ^* J0 i7 ]! s5 T) sBest Regards Seller’s name
) ^7 m \4 t$ O6 H# U4 l ?译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ 9 S$ J! u# b: Y$ K
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发表于 2015-3-4 20:47:24