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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
3 F. R. m h0 oThank you so much for your great support on us.( t6 S: G7 }1 B" r( p# h
We have received your order of "XXXXXX".0 X6 \' }8 I* z/ i2 ^, S1 q1 H0 Y
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?5 C- d- q v6 V
If nothing is wrong, we will ship them asap.
6 z- n$ T' n' C v+ eBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，
3 h5 }1 l. r' R. MThank you so much for your great support on us.8 Q) [( t( u) k2 W
So sorry for the inconvenience that the swimming suit did not fit you. 9 a. K# X" }9 `$ p0 n
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
" t5 C% \3 y7 p: L2 k- nJust suggestion, if you insist on returning it back, we will go to thefurtherstep.
$ B/ l' ^+ `" K/ e3 _ r9 D, x# r( RWaiting for your reply.6 _- s& F, S1 F6 Q* d2 \/ K
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，: Q3 k8 L* _7 C9 y: c2 F! ^
Thank you so much for your great support on us.& I- n9 }5 }. s0 V& H% K* ?
What a big mistake we made! 1 F) O; D8 W. `' _, q
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
5 x( m b1 I3 c* [- V |8 iWaiting for your reply and hope your kind understanding.& N4 [+ i2 z7 |1 U9 o+ O
Best Regards Seller’s name8 f# q; ?" J4 g
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
7 I4 ]/ U8 F/ B8 f5 UUsually it takes about 7-12 days for the item to reach you.
9 G$ b; [ [0 R( zAny question, feel free to contact us and we will reach you at the soonest.& V. e2 D# T1 n2 [2 Z6 V. _' \. ~
Best Regards Seller’s name2 l9 F j/ l1 P2 b1 V! u( S8 i
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
8 t. F0 E- {8 G Y8 |We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.( x1 i2 v; E S" L4 v* T
Have a nice day!* q3 @- ^6 E# v, \! }
Best Regards Seller’s name
p$ h% ]- _1 c7 b* i& m译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ 4 Y3 \3 }7 p) O% e" G( [
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发表于 2015-3-4 20:47:24
