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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，# ~$ \2 n, J4 V% O) v3 L
Thank you so much for your great support on us.
3 y& ^% `: S; WWe have received your order of "XXXXXX".! e( T& A1 {! G
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?+ n% N. m8 e+ V; e `; H
If nothing is wrong, we will ship them asap.% j/ @% ]4 j& x, U
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，
7 K5 q5 g P( F! w$ mThank you so much for your great support on us.
) X% m$ `: ]2 @So sorry for the inconvenience that the swimming suit did not fit you. - l# M; S" L. S% B' a; k
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?% r* f! @" x0 m0 q' w
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.. a! p$ p- n6 T3 ?2 z" J9 w( A9 l+ @
Waiting for your reply.
0 G' z/ C) Y; J" gBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，2 G: ]# S$ u5 J# u2 N
Thank you so much for your great support on us.
6 B4 ?. Q0 I. Z% p5 U ^- t- oWhat a big mistake we made! ; o" y D4 y* P! [' i6 x( \! v
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
& y* `: b: |/ N3 GWaiting for your reply and hope your kind understanding.
, d# I1 I% N/ O9 oBest Regards Seller’s name6 `' U6 y8 s" t1 `$ Z+ }2 ^8 z
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.7 {, Y: E/ s3 L8 q
Usually it takes about 7-12 days for the item to reach you.
8 y" S' \$ o5 U* s0 c0 YAny question, feel free to contact us and we will reach you at the soonest.8 M7 b6 U6 E L( y# n
Best Regards Seller’s name: D3 I2 L$ M! P" f
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!' R! M( h- p2 |' t) w3 x
We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.' U$ ^1 W7 d7 |- r, g
Have a nice day!: O) Y: B5 v+ K
Best Regards Seller’s name
) |/ r4 `/ S$ ?. F译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24
