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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，+ U2 n0 D( b7 Z4 n9 V) t1 C
Thank you so much for your great support on us.* X$ ]* i) Q4 g
We have received your order of "XXXXXX".9 X- ]7 d. w9 y( X$ g2 Z$ }
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
0 C8 Q: K7 @+ H$ D; jIf nothing is wrong, we will ship them asap.& T7 Z$ x+ U% V5 t7 j# U
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 0 c8 B- x: }0 I9 U
0 f! N5 l2 I% F+ S6 P% S9 g 客户因订购的商品大小不合适导致退货 Dear buyer，
6 Z/ \6 m" W" k, }9 U9 jThank you so much for your great support on us.
' Y3 e' ]- A8 o6 T1 R2 J* _3 l& _So sorry for the inconvenience that the swimming suit did not fit you. " Y+ a6 k6 e$ }1 m. W7 ~+ B! d! l
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?, j& T3 F! V/ L3 N# ?/ w
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.4 O; a, z" Z1 u! t3 ^% l! M* a
Waiting for your reply.
. J% r3 O; j' y. C9 y: ^Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，. |7 x9 d- x6 B- X0 R% U
Thank you so much for your great support on us.
2 o: m# u A/ {; ?) D2 sWhat a big mistake we made!
1 Q1 H' x6 [$ H3 l9 {Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.0 t: G5 `- \: @" [& \$ t* v
Waiting for your reply and hope your kind understanding., F3 e. e. o, K; O9 G1 [ x
Best Regards Seller’s name
+ n5 i) \6 c7 E9 v译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
' c2 w- q6 C8 Y+ V: EUsually it takes about 7-12 days for the item to reach you.$ r: ~' E% j! k* M% t3 j, P+ f
Any question, feel free to contact us and we will reach you at the soonest.
5 O* y' u( p5 d6 h, v( x1 s* l1 t8 P% aBest Regards Seller’s name5 h4 V' l. p. f& X. M! J( g3 A
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
; W8 p4 l7 R' dWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.- @* X$ j* x3 U/ z
Have a nice day!
- ?% Z4 e( @4 F4 m2 o: t, p LBest Regards Seller’s name
9 Q7 o1 L' E# d8 s6 E7 l译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24
