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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，0 J- B" v7 \% {6 L! e& e
Thank you so much for your great support on us./ i5 K/ k3 J4 f- n: U
We have received your order of "XXXXXX".
/ x1 ^2 l/ [& [5 e; oWe will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
# W' ^ D, Z: Y: u H( K1 m, A0 DIf nothing is wrong, we will ship them asap.9 l! V; Z/ q& R d5 P! W" n+ c
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 - n8 F* _- c" f! c
2 {/ O6 _/ p, c, K: k) t2 }6 y j 客户因订购的商品大小不合适导致退货 Dear buyer，
: {4 Z% f# x: i8 r% x; W# JThank you so much for your great support on us.7 C4 E! ]7 ?/ T- V
So sorry for the inconvenience that the swimming suit did not fit you. , q, l5 D4 u1 z" n4 i5 L
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
' w/ S( d/ T. NJust suggestion, if you insist on returning it back, we will go to thefurtherstep.3 l! J! `! R' @5 m' w3 I/ |
Waiting for your reply.
# G* f/ z- f: P0 uBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
; E) C0 N: M" [Thank you so much for your great support on us.
1 Z+ l; x' B) N8 d, }) uWhat a big mistake we made! / @8 k1 l( t0 R( K3 A
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
, }. a3 H0 L! R- y1 ^8 ^Waiting for your reply and hope your kind understanding.
" J7 E3 K! s+ p0 a. _ b; LBest Regards Seller’s name# C k+ i C* ]
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us./ \5 @# k9 ]; }: l3 [1 T& x
Usually it takes about 7-12 days for the item to reach you." P! y% q9 X7 K, u
Any question, feel free to contact us and we will reach you at the soonest.
; m9 P, ^5 k# I; _3 IBest Regards Seller’s name
- R6 J( T! g- O译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
: v8 V; u& N* N' [8 {We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.: f+ l. `) v/ U6 z- K0 g
Have a nice day!
2 l' v) G, F6 {1 TBest Regards Seller’s name
! K' Q3 n- \3 R译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24