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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
4 ?" w: _' u$ a, n1 z0 gThank you so much for your great support on us.' H1 O e. [0 c# r
We have received your order of "XXXXXX".9 t4 s7 Y: U. W6 q
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?4 r' X/ ]0 T+ t1 J w1 L$ q; z0 X
If nothing is wrong, we will ship them asap.
: D9 [5 O4 B8 k* b4 W# ?Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，
" r& ?$ H; i7 Q- E# x& KThank you so much for your great support on us.& ?. v% u6 \4 j1 G9 e
So sorry for the inconvenience that the swimming suit did not fit you.
: h4 H" B9 H. e# \Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
) N+ \1 l8 l4 @2 e& a9 [Just suggestion, if you insist on returning it back, we will go to thefurtherstep.
3 \& ]! m) N' |2 [" v7 ^Waiting for your reply.2 E+ K' M7 V; H5 X1 P
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，& L. O4 L3 |( c; S$ l; z$ n
Thank you so much for your great support on us.7 a" I- y4 ^0 O) z/ F9 O0 g$ x
What a big mistake we made!
7 I. V5 s9 o0 [3 c8 I+ W: a) wSorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
! r6 R; z7 j( I! m$ aWaiting for your reply and hope your kind understanding.
' S9 x; t. X _/ e: ^Best Regards Seller’s name
E/ h( ?8 B9 @# X) {9 s译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
7 l$ L! C. D+ c8 w: P7 iUsually it takes about 7-12 days for the item to reach you.
' K# s T! J# ]5 ?+ hAny question, feel free to contact us and we will reach you at the soonest.
% b' \5 V0 T: R% v0 jBest Regards Seller’s name
8 d, R9 D0 M' k& v译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
5 [, V" s3 J7 ~We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback. E& W) F6 r, c, c0 I2 c5 b
Have a nice day!
9 }9 U6 {5 H5 \2 B1 e' s2 M- GBest Regards Seller’s name0 \8 N- t8 c% c g! r
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ $ @; e+ w1 K7 v: f3 E" v( k
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发表于 2015-3-4 20:47:24
