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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
4 ^! I' p* A1 T! a. z7 @; jThank you so much for your great support on us., m, S ~* I+ m% \. v4 T
We have received your order of "XXXXXX".. ]0 s- m8 H0 d7 j% H
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
8 o2 i" l! N& C9 T2 N. GIf nothing is wrong, we will ship them asap.6 A0 K( w4 F( W3 u! M
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 9 ]$ |0 [' Z) f
& J9 P+ `: m1 C. \& e; s 客户因订购的商品大小不合适导致退货 Dear buyer，& A: s+ n5 `* I. i/ m* W7 ^; k
Thank you so much for your great support on us.
4 T- g' e. _! S$ M3 U' Y4 pSo sorry for the inconvenience that the swimming suit did not fit you. % r. X' _0 r' T% h; l
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?2 d* o8 E5 i' w k
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.' F) S' Q" ]- v
Waiting for your reply.
. D1 X; C0 A* R9 D4 M9 Z: k' {Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
. E, Q' x2 J( M& \0 O2 hThank you so much for your great support on us.
' ]( {0 H! S- {4 K0 ^; JWhat a big mistake we made!
% h/ m+ \% ~4 g+ \4 BSorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
4 Y, [) {6 S E2 ]% u5 cWaiting for your reply and hope your kind understanding." M8 T8 v c3 P; h) C+ ]- b( ?
Best Regards Seller’s name
: |8 ^, B& W& b译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
7 c: c! U; L6 W; I4 x& d- bUsually it takes about 7-12 days for the item to reach you." R- z; l& u, D4 Z2 U" G
Any question, feel free to contact us and we will reach you at the soonest.
8 Z7 G" C& G8 H. W1 V4 g2 ^- nBest Regards Seller’s name8 z# N- x9 p ~# B O# r
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
; ]+ j! W* U5 w: b9 ZWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
' [5 N6 a: ~3 UHave a nice day!/ L2 g2 ?7 u; `) V0 Q' c
Best Regards Seller’s name
E; ?& F; x! g/ N3 v( @, }6 b译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24
