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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
1 v, x, F H; M+ ]/ y9 {3 }Thank you so much for your great support on us.
- r; \& y$ I8 F( xWe have received your order of "XXXXXX".* I' L9 W! p. ^6 X, N3 p: U2 M7 ?
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
# ~" k1 a" a( [If nothing is wrong, we will ship them asap.
( L! D+ u7 u; c/ ~$ x8 k9 x- _Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 n& O- N5 I+ [
* [; Z2 a/ g- U- I% Y: g 客户因订购的商品大小不合适导致退货 Dear buyer，
! z- ~ K+ ?9 S3 N/ [+ J. f. ]) RThank you so much for your great support on us.
3 C K8 r9 |- M5 ASo sorry for the inconvenience that the swimming suit did not fit you.
4 I4 Q) \ L0 [4 q1 x, fWill it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
, A+ [! V i: SJust suggestion, if you insist on returning it back, we will go to thefurtherstep.) h6 y9 e' L* w8 a( w
Waiting for your reply.) @ t! y% Z0 n7 e" |
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
! X9 { X- z2 ]! H, eThank you so much for your great support on us.2 W: h9 u* e' J
What a big mistake we made!
2 t% f8 s' n- s4 `7 z8 z' @Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.$ L2 I: P( {9 g4 n+ D# R
Waiting for your reply and hope your kind understanding.
' x0 ]+ D( ]) y5 O) X3 B3 ^Best Regards Seller’s name8 j( Z0 t& ~% T. A
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
/ V1 X5 Q; {$ N0 cUsually it takes about 7-12 days for the item to reach you.
9 N- _- f. M; Z3 U# d0 Y2 SAny question, feel free to contact us and we will reach you at the soonest.& P' G" {5 }1 s5 [6 a0 b: Z; Y
Best Regards Seller’s name
6 B1 o8 `9 A7 _译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
- W' u1 \) n/ }. \/ [) QWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
# j: s, I! B- \; b" h' ?Have a nice day!
. b/ V8 G- E( u# rBest Regards Seller’s name) U) d2 ]0 ~, C) r1 c. d' S
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ $ ]. U8 h X5 Q5 r& q, ?
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发表于 2015-3-4 20:47:24