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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
( R$ {5 m: c9 Y$ O% Z. X( fThank you so much for your great support on us.
; U$ S9 G; M8 f8 QWe have received your order of "XXXXXX".0 R' g+ M2 o& b3 m
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?% t) a2 \, i4 y( Q+ i# S4 ~& j
If nothing is wrong, we will ship them asap.1 L1 R+ q- B+ K9 R# p& K$ R
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 [- ?) R ?; f d! W# j0 I
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客户因订购的商品大小不合适导致退货 Dear buyer，4 A& ?9 q% K: [: u0 V
Thank you so much for your great support on us.; v1 J' Y% ~: q, K
So sorry for the inconvenience that the swimming suit did not fit you.
. g+ b. `5 L! i) s) V0 }Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
3 L9 w& T1 O, S. v6 n) a( \Just suggestion, if you insist on returning it back, we will go to thefurtherstep.$ M; c, |0 {1 z
Waiting for your reply.
5 L* i7 d% `3 S- q7 l4 `2 d$ MBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，% T7 I$ a* {9 r) o' T( z( e
Thank you so much for your great support on us.* H9 f( l6 E0 r
What a big mistake we made!
. G: B) N5 [8 ]) c2 T, u' c, JSorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.' }9 y; ^1 w& @3 O+ b! o1 N
Waiting for your reply and hope your kind understanding.
: T* a; I1 w6 x* DBest Regards Seller’s name$ l/ O5 k+ c6 r5 t2 m! ^
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
9 y& L+ w, o G- tUsually it takes about 7-12 days for the item to reach you.
7 ` G; f% e- o# v: `$ `Any question, feel free to contact us and we will reach you at the soonest.
. M' `8 k5 [) o9 d5 E4 N. D. cBest Regards Seller’s name
, y. r ?, `/ j6 l8 j9 m. s) u译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
2 _1 ~9 `, C! U6 J2 \We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
- U# A) u& P) Y; _" n) RHave a nice day!
* G/ E2 B1 \$ \, y: BBest Regards Seller’s name1 {2 ?& g0 Q9 f) t1 R9 p _5 U
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ ; `+ n; l1 T" M
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发表于 2015-3-4 20:47:24
