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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，3 U7 h. m3 |1 U5 s3 v f6 W
Thank you so much for your great support on us.
[# |! k# L4 A; k3 UWe have received your order of "XXXXXX".* ?* L* Y" B, P) D, G. C
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?2 X. ?7 M7 E9 |3 F% K( _6 @
If nothing is wrong, we will ship them asap.# x* a& J/ B7 v4 ?
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，; c4 |" L/ T0 X; C5 K
Thank you so much for your great support on us.) j0 Q" T! Z' J: v5 s P/ {
So sorry for the inconvenience that the swimming suit did not fit you.
. H1 J0 e+ B6 S/ r! WWill it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
3 l0 y& j+ a) ?8 p1 DJust suggestion, if you insist on returning it back, we will go to thefurtherstep.
- R: M, ?) P$ D* o! M3 z0 K8 e" ?Waiting for your reply.* q, ?$ Z" b5 H } `7 d5 k3 p
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，+ n4 q _+ ]5 @
Thank you so much for your great support on us.
! A" Z0 N# V$ D5 p- E$ ]& w( zWhat a big mistake we made!
6 f; Q" b8 N: p7 K( p2 rSorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.% {. x4 F6 l* ^) v0 C
Waiting for your reply and hope your kind understanding.+ F, w) b5 c2 l7 j* W% O
Best Regards Seller’s name( W2 }0 X/ P! [6 r8 m: v5 Z
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.3 a6 G' B% v0 d, u2 }. i6 h
Usually it takes about 7-12 days for the item to reach you.' s* k" c3 n1 [3 c
Any question, feel free to contact us and we will reach you at the soonest.9 b$ I; _& A* A
Best Regards Seller’s name' ]1 ^: d" o. ^% E9 f. o
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
, J* T6 u# u* f0 eWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.$ E( J0 ]0 b( y& y
Have a nice day!" r3 H5 t+ T- j: ?' b- ]/ ^7 z% a
Best Regards Seller’s name) B, v7 J; H# s9 i7 w2 c' [9 g
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ 1 ~/ u' |. i. D. M: O5 A) x
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发表于 2015-3-4 20:47:24
