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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，* n: r4 G& Q3 G" h, L
Thank you so much for your great support on us.0 p' y. W j8 S
We have received your order of "XXXXXX".
; J0 |1 c: _3 p. S) eWe will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
; w/ [4 g2 S8 P! `* G0 h5 k: SIf nothing is wrong, we will ship them asap.' _5 c* _$ `* F7 `& L6 d
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 " j" F0 ?# x i% {' t
/ b, M0 c; b" p! [! p [8 f6 A 客户因订购的商品大小不合适导致退货 Dear buyer，) o3 z9 ~- {$ ~
Thank you so much for your great support on us.
) `- v4 ^6 o0 PSo sorry for the inconvenience that the swimming suit did not fit you. q' g1 H+ T* m
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?6 d$ w. F8 u- V, ]* m
Just suggestion, if you insist on returning it back, we will go to thefurtherstep./ G( |- r& @) [& r3 O
Waiting for your reply.: ^8 f$ c) g G+ F5 @+ ~
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，7 N- R8 M: l/ F0 ^5 t
Thank you so much for your great support on us." h5 o) M2 D) c' w G
What a big mistake we made! ; m' J) F5 K' b& K
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
! i7 c( E' ^6 jWaiting for your reply and hope your kind understanding.: B. j, y/ l1 p# c& D3 `
Best Regards Seller’s name+ _ T2 y, v% g9 O, L
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
! \6 Q" v# U3 f* {! iUsually it takes about 7-12 days for the item to reach you.$ a, t6 D& I" m& @5 N% q
Any question, feel free to contact us and we will reach you at the soonest.$ W3 C; K7 A6 \4 A! R8 k+ x
Best Regards Seller’s name
* {7 _' ?* _/ R, P# M% {译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
* h. P7 _; f1 I: RWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.. ? k+ o; ?+ N" D; a) y
Have a nice day!
8 w9 |& I. H5 G& a D1 FBest Regards Seller’s name* w3 U6 X4 K% K4 Y8 o
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ - x; Y! H: F: P$ ~, F) T+ }
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发表于 2015-3-4 20:47:24
